'All You Can Eat' Support
We believe that good support shouldn’t be a preserve of clients with large budgets. That is why every website that we provide comes with access to our market leading support team.
The principle that Siteset was built on is that we create websites that put the client in control of their own content, which is why everything we build as standard is built on a content management system (CMS). This means that anytime you want you can login and make changes to your site. But we also recognise that many of our customers also come to us because they don’t have the time to make changes themselves. That is why we created our client services team, who are solely dedicated to dealing with requests from our clients to update, change or create new content for their websites. But they are fully technical as well. If you need new domains setup, DNS records configured or bespoke code added to your site, they can help wi this too.
Every job that our team undertakes is tracked in our ticketing system, ensuring that we don’t miss a single request. The client services team deals with upwards of 35,000 individual requests a year, and we’re proud that we maintain service levels of consistently over 98%.
Our standard service levels for responding to requests are as follows:
|Job Type||Service Level|
|Urgent requests||Same day|
|Domain changes||Within 1 working day|
|Content changes to existing pages||Within 3 working days|
|New page creation||Within 3 working days|
|New site creation (in multi-site / franchise setup)||Within 5 working days|
Custom service levels can be agreed as required, and our team can be trained to take on any number of review and quality control tasks in order to make sure your site is always meeting the regulatory requirements you are subject to.