Our Dedicated Support - which comes as standard
Because we understand that you don't always have the time or experience to manage your website yourself, we provide access to our industry leading support team with all our sites. They will manage your content for you, update your site when you need it, undertake quality reviews reguarly and even do a full redesign for you if you feel your site needs refreshing.

'All You Can Eat' Support

We believe that good support shouldn’t be a preserve of clients with large budgets. That is why every website that we provide comes with access to our market leading support team.

The principle that Siteset was built on is that we create websites that put the client in control of their own content, which is why everything we build as standard is built on a content management system (CMS). This means that anytime you want you can login and make changes to your site. But we also recognise that many of our customers also come to us because they don’t have the time to make changes themselves. That is why we created our client services team, who are solely dedicated to dealing with requests from our clients to update, change or create new content for their websites. But they are fully technical as well. If you need new domains setup, DNS records configured or bespoke code added to your site, they can help wi this too.

Service Levels

Every job that our team undertakes is tracked in our ticketing system, ensuring that we don’t miss a single request. The client services team deals with upwards of 35,000 individual requests a year, and we’re proud that we maintain service levels of consistently over 98%.

Our standard service levels for responding to requests are as follows:

Job TypeService Level
Urgent requestsSame day
Domain changesWithin 1 working day
Content changes to existing pagesWithin 3 working days
New page creationWithin 3 working days
New site creation (in multi-site / franchise setup)Within 5 working days

Custom service levels can be agreed as required, and our team can be trained to take on any number of review and quality control tasks in order to make sure your site is always meeting the regulatory requirements you are subject to.